FAQ'S

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FAQs

Severn Point Automotive

We are always happy to answer any questions you may have so please, don’t hesitate to call us.

Some of the most often asked questions are below, let us know if we can help with others.

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General Questions

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Mot Questions

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Servicing

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Scratch Repair

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Tyres and Alignment

General FAQS

What are our opening hours?

8-6 Monday to Friday 8-12 Saturday

Why should I use an independent garage?

Dealer level service at independent pricing, friendly personal service.

Mot FAQS

When is my MOT due?

Please send us your car details and we will let you know.

My MOT is not due for a month but I would like to get it done early. Is that OK?

You can get you MOT completed 28 days prior to the old one expiring and have it post dated.

How long does an MOT take?

Generally 1 hour maximum and are all by appointment.

What happens if my car fails its MOT?

Our aim is to get your car through the MOT as cost effectively and quickly as possible.

Servicing faqS

If I don't get my car serviced by the dealership will it void my outstanding warranty?

No due to block exemption laws you can have you car that is under manufacturers warranty serviced by us.

When should I get my car serviced?

When the electronic service reminder indicates a service is due or on an annual basis.

What is included in a car service?

We fully check each vehicle and advise what service items are due by age and mileage

How much is a car service?

Please see our pricing page for more information.

How much is a van service?

Please see our pricing page for more information.

Scratch Repair FAQS

How long will it take?

Answer to the first two is we would need to see vehicle first to advise on costs and timescale.

Will the paint colour match?

Yes the colour will be professionally matched.

Will the damage be visible?

No all the damage will be fully repaired to original showroom condition.

Will I be able to wash the car after the repair in a car wash?

Yes you will be able to wash the car.

Tyres and Alignment FAQS

When should car tyres be replaced?

When they reach the legal limit or if they have unrepairable damage.

Which car tyres should I buy?

We have a wide range of options to suit all vehicles and budgets.

Don't just take our word for it...

Amazing professionalism, good value and great coffee machine!

Graham and the team gave my 06 Beetle a full service and Mot. It’s failed and they were able to fix the issue there and then. Amazing professionalism, good value and great coffee machine! Will definately return my car here when needed

Alix Firth

Make - Service type

Amazing professionalism, good value and great coffee machine!

Graham and the team gave my 06 Beetle a full service and Mot. It’s failed and they were able to fix the issue there and then. Amazing professionalism, good value and great coffee machine! Will definately return my car here when needed

Alix Firth

Make - Service type

Absolutely outstanding customer service!!.

Absolutely outstanding customer service!!… Very fair and honest in every way…Any work needed is explained in a way that is easy to understand…attention to detail is second to none…do not hesitate!! Highly recommended!!

Evelink

Make - Service type

Absolutely outstanding customer service!!.

Absolutely outstanding customer service!!… Very fair and honest in every way…Any work needed is explained in a way that is easy to understand…attention to detail is second to none…do not hesitate!! Highly recommended!!

Evelink

Make - Service type

Knowledgeable, polite and helpful staff.

Knowledgeable, polite and helpful staff. Great service – thank you!

Robyn Ball

Knowledgeable, polite and helpful staff.

Knowledgeable, polite and helpful staff. Great service – thank you!

Robyn Ball

Very reliable, honest and knowledge team that I would trust with any job on my car.

Highly recommend! Very reliable, honest and knowledge team that I would trust with any job on my car. Exceptional customer service from the first point of contact.

Katie Kay

Very reliable, honest and knowledge team that I would trust with any job on my car.

Highly recommend! Very reliable, honest and knowledge team that I would trust with any job on my car. Exceptional customer service from the first point of contact.

Katie Kay

Collection of my vehicle, full service and oil change, then brought back to me safely.

Thank you for another great service, collection of my vehicle, full service and oil change, then brought back to me safely…see you next time, would definitely recommend severn point 😉

J M A

Collection of my vehicle, full service and oil change, then brought back to me safely.

Thank you for another great service, collection of my vehicle, full service and oil change, then brought back to me safely…see you next time, would definitely recommend severn point 😉

J M A

Arrived bang on given time, extremely professional and great care taken with our cars.

Booked 2 cars in for collection to have an Mot and brakes replaced. Arrived bang on given time, extremely professional and great care taken with our cars.
Really can not recommend Severn Point Automotive highly enough

Tracey Hicks-Green

Arrived bang on given time, extremely professional and great care taken with our cars.

Booked 2 cars in for collection to have an Mot and brakes replaced. Arrived bang on given time, extremely professional and great care taken with our cars.
Really can not recommend Severn Point Automotive highly enough

Tracey Hicks-Green

Excellent service from Graham and the team.

Excellent service from Graham and the team.

Simon

Excellent service from Graham and the team.

Excellent service from Graham and the team.

Simon

Very friendly staff and very helpful

Very friendly staff and very helpful

Daniel Haines

Very friendly staff and very helpful

Very friendly staff and very helpful

Daniel Haines

I run a fleet of vehicles for my business, nothing is to much trouble for the Team at Severn point automotive.

I run a fleet of vehicles for my business, nothing is to much trouble for the Team at Severn point automotive.

Kevin Davis

I run a fleet of vehicles for my business, nothing is to much trouble for the Team at Severn point automotive.

I run a fleet of vehicles for my business, nothing is to much trouble for the Team at Severn point automotive.

Kevin Davis